Shipping Policy
Gallery History
Shipping Information
The Tony Huggins-Haig (THH) Gallery offers a professional shipping service to all its customers. If you have a question, this list of frequently asked questions may provide the answer. If not please use the contact form to get in touch for further information.
FAQs
Can I collect my purchase from the gallery?
Of course you can, however please give the gallery some advance notice to ensure the artwork is ready for collection at the time required.
We also deliver free within a twenty mile radius of the gallery. This is normally done after working hours.
How long before my artwork is delivered to me?
If the art you have chosen is in stock it could be with you in 10- 28 days. However, in some cases, if the order is for a bespoke product, it could take up to an additional 25 days.
If you require your selected items sooner, please contact us, and one of our customer service team will speak to you to establish your requirements – they are there to help.
How will my artwork arrive?
Before being shipped to a private address (it may be possible to deliver to a workplace address) each piece of art is carefully wrapped and protected by our specially designed packaging (see our video). If you have chosen to have your art delivered and the selected item contains glass we will reframe it with special art Perspex rather than the original glass to ensure it can be transported safely.
What do I do upon receiving my piece of art?
Before signing for your art, please check all external packaging for signs of damage. If you are happy with the condition, please sign the paperwork as ‘in good condition’. If there is visible damage please photograph and record the damage by signing the paperwork as ‘damaged goods’. If there is no visible damage but you suspect it might be damaged please accept the delivery but sign the paperwork as damaged goods. Please then contact us ASAP to arrange for the piece to be collected.
When opening your package, please take extra care and allow for possible movement in transit. Once open, it’s very important that you retain all internal and external packaging, until you have examined and ascertained that you are happy with the artwork. Should there be a need to return the item to us please use the specially designed packaging for its safe return. Insufficient packing on any returned items may affect your insurance cover.
Can I choose when my art will be delivered?
Before we ship any piece of art to a private address, we will contact you to arrange a suitable date for a courier to make the delivery. However, we can’t currently allocate a specific time for the piece to be delivered.
How much does delivery cost in the UK?
For purchases over £2,500, delivery within the UK mainland, excluding the Scottish Highlands, is free. If the purchase is for less than £2,500 and you are shopping online, once you have entered your address in the ‘checkout’ process our system will generate an accurate shipping cost for you. If you have any additional questions please contact our customer services team.
Can we ship your artwork abroad?
Over the past 14 years The THH gallery has shipped artwork around the world. If you would like to arrange an overseas delivery, using our online system, simply complete your customer details in the checkout process and a shipping cost will be generated. Should your location not be covered by our international shipping partner (TNT) a Contact Us button, will appear and one of our customer services team will get in touch to arrange safe dispatch to your chosen location.
Returning damaged artwork
How do I arrange a return for a piece of art, which has been damaged in transit?
If your piece of art needs to be returned, due to damage in transit, please contact us and we will arrange a suitable date and time to collect the piece. The art will need to be wrapped in the original packaging. (Please note our courier service cannot collect and return to us, without this external packaging). If the original packaging is not available, additional packaging will be sent to you and further charges will apply. Please telephone 01573 228666 if further help is needed.
Can I return a piece of art if I change my mind?
Yes items can be exchanged. The gallery offers a returns policy which allows items to be exchanged providing that it is within a 28 day period which starts from the date you receive and sign for the goods. If there is no immediate alternative, the gallery will issue a credit note which must be used within 12 months. Items must be in perfect condition and return or collection costs are applicable and must be paid before any return will be accepted. Should you wish to return any artwork please get in touch as soon as possible.
Meet the Team
Tony Huggins-Haig
Tony is a self-taught artist, a ‘naive colourist’, who loved to paint and draw from a very early age. He is a major gallery owner, who never forgot his roots. As a mentor and long-time supporter of artists and the arts he keeps his business at the heart of the community.
Yvonne Huggins-Haig
Yvonne, a lover of ‘all things gallery’ is head of front-of-house. As an indispensable administrator she oversees the smooth running of the gallery.
Looking for a New Challenge?
Why not give a few hours of your time, as a volunteer, to help support our community programme and welcome our visitors to the gallery.
You would be working in a relaxed and positive environment where we don’t just sell art; we live and breathe all things art.
As a volunteer there are benefits for you too. You will:
- be part of an organisation where people really matter
- make a difference to the lives of other
- meet new people and make new friends
- learn new skills.
Our Services
Why buy art?
Since we opened the gallery in 2004 we have found that most people buy artwork because they fall in love with the artwork or a particular artists work. The piece of artwork then heads out of the gallery door and away with our amazing collectors. Heading home with them to becomes part of their own collections and identities. Sometimes we have collectors who come in to buy art works as investment pieces for the future.
Buying Art as a Gift
Looking for that special gift? We can help you make the perfect choice, wrap your purchase and carefully deliver it to the recipient on a day that suits you.
Valuations
The gallery provides an insurance valuation service for artwork purchased from us. Additionally, for a fee, we can value your collection.
Framing
Our paintings are sold either framed or unframed.
Home Viewing
For those unable to visit the gallery we offer (subject to distance) a home viewing service.
Interior Design Service
We also offer an interior design service where you set your budget and we work with you to help you to make the right selection for your home.
Commercial Sector
At the Tony Huggins-Haig Gallery we have extensive experience of supplying art to the commercial sector.
For the hospitality, office and other sectors, the gallery can provide and install a range of prints and original artwork. There are packages to suit all budgets. For an initial consultation please use the contact form to get in touch.
Art Classes
We offer one-to-one painting sessions and group classes in the studio.
Art Trips and Breaks
Why not join us on a short, weekly or two weekly artistic journey, with five-star accommodation? It’s the perfect opportunity to follow in the footsteps of our major artists and explore the landscape or objects that inspired them.
Meet an Artist
We hold regular exhibitions, events and painting demonstrations at the gallery, so why not sign up for our free newsletter to make sure you don’t miss out.
For further information about any of our services please get in touch.